FAQs

This section contains articles answering commonly asked questions about HiveDesk.

Does an account owner count as a worker?
No, the main account used to sign up for HiveDesk does not count as a worker.  For instance, a Mini plan can support 2 invited workers in addition to the ac...
Thu, 16 Oct, 2014 at 2:31 AM
Editing the Time for a Closed Worksession
You can edit a closed worksession by: Clicking on the project against which the time was tracked. Selecting the "Worksession Edit"...
Fri, 5 Aug, 2016 at 3:10 PM
Q: I have forgotten my password. How do i reset it?
A: You can reset you password by following these steps: 1. Click the Forgot your password? link in the sign-in page. 2. Provide...
Thu, 4 Sep, 2014 at 12:09 PM
Q: How do I install HiveDesk Client?
A: For Windows, download the installation package from the "Download here" link. Double-click on the downloaded "HiveDesk for windows.exe&quo...
Thu, 4 Sep, 2014 at 12:07 PM
Q: Do I need an account to use the HiveDesk Client?
A: Yes, your HiveDesk Client needs an account to login. You can obtain an account through two ways: a)...
Thu, 4 Sep, 2014 at 12:01 PM
Q: How to import projects from Basecamp?
A: Only an admin user has the access to import projects from Basecamp. To see more details, see Importing Projects from Basecamp .
Thu, 4 Sep, 2014 at 11:56 AM
Q: What do you mean by "Dashboard' ?
A: "Dashboard" is a page where the list of assigned Active projects and Task Details would appear. See below screenshot.
Thu, 4 Sep, 2014 at 11:55 AM
Q: Can i log my work hours and track them by using my smartpone?
A: You can use the web browser (desktop or mobile device) to log in and view tasks or manage projects and workers if you are the HiveDesk account owner....
Thu, 4 Sep, 2014 at 12:10 PM
Q. How to Edit the Start/End Time of a Worksession?
If you are an account owner or have been delegated the ability to edit a Worksession and you want to edit the start or end time of a Worksession, si...
Mon, 29 Aug, 2016 at 1:42 PM
Q. How Do I Update My Credit Card Information?
You can change your credit card information by clicking on your name in the upper-left portion of the page, then selecting the "Chan...
Mon, 12 Sep, 2016 at 5:08 PM