How do I change my time zone in Hive Desk to match my team’s time zone?
You can change your time zone by logging into the HiveDesk web application and navigating to Settings > General.
You'll see the time zone setting at the bottom of the profile page. Select the desired time zone and save the setting.
Please note that you can only change your own time zone. Team members would need to change theirs through their account.
How do I change a team member's email address?
You cannot change the email address of a team member. But the team member can change it by following these steps: Log into HiveDesk web application at app.hivedesk.com Click Settings > General in the left hand navigation column Enter new Email ...
How do I delete a team member?
Please note that when you delete a team member, all time logs and screenshots of the team member will be deleted permanently. The data is not recoverable after deletion, so ensure you download or export any data you wish to keep before deleting a ...
Is it possible to delete screenshots taken from a team member’s machine?
The account owner cannot delete the screenshots of a team members. However, the members can delete their own screenshots, if you set this permission at the project level. Follow these steps to enable team members to delete screenshots taken on their ...
Why am I seeing a different amount of activity on my account than what my employee sees on his?
This could be caused by different time zone settings for you and your team member. If this is the case, the missing time would have been shown on previous/next day based on your time zone. You can create the report in your team member's time zone and ...
How do I create a Project in HiveDesk?
Project is the starting poitn for all tracking activities in HiveDesk. So you need to first create a project and assign team members to the project before you can start tracking time and activity. In order to create a new Project, you must be an ...