How do I change the frequency of screenshots?
When creating a new project:
You can set the frequency of screenshot capture
while creating a New Project under the section '2. Screenshot Control'.
For existing projects:
- Click on the project name in the Projects > Open
- Then click 'Edit Project' on the right hand side of the project detail
- Select your screenshot frequency under “2. Screenshot
Where can I see the old screenshots and notes?
Follow these steps to see the older screenshots: Click on Projects >> Open Projects. Select the project name for whcich you want to check the screenshots. This will take you to the project detail page. The 'Project WorkSessions' section lists all the ...
Is it possible to delete screenshots taken from a team member’s machine?
The account owner cannot delete the screenshots of a team members. However, the members can delete their own screenshots, if you set this permission at the project level. Follow these steps to enable team members to delete screenshots taken on their ...
How do I create a Project in HiveDesk?
Project is the starting poitn for all tracking activities in HiveDesk. So you need to first create a project and assign team members to the project before you can start tracking time and activity. In order to create a new Project, you must be an ...
How do I change a team member's email address?
You cannot change the email address of a team member. But the team member can change it by following these steps: Log into HiveDesk web application at app.hivedesk.com Click Settings > General in the left hand navigation column Enter new Email ...
How do I change my time zone in Hive Desk to match my team’s time zone?
You can change your time zone by logging into the HiveDesk web application and navigating to Settings > General. You'll see the time zone setting at the bottom of the profile page. Select the desired time zone and save the setting. Please note that ...