How do I upgrade to a paid account?
Follow these steps to upgrade to a paid plan or change your plan:
- Log into your account.
- Click Settings > Billing in the left navigation menu.
- Click Change My Plan button.
- Select your desired plan from the list of plans under Plan Options..
- Click Submit button.
- You'll be taken to our billing solution provider Chargebee's site for updating the credit card.
Please note that HiveDesk does not store your credit card information.
Related Articles
Where do I enter a new credit card number?
Follow these steps to update your credit card information: Log into your account. Click Settings > Billing in the left navigation menu. Click Update card button. You'll be taken to our billing solution provider Chargebee's site for updating the ...How do I archive an open project?
Only the account owner/admin or manager with sufficient privileges can archive an open project. To archive an open project, navigate to the Reports > Active page from the left navigation menu. Click on the three dots on the top right hand side of the ...Why am I seeing a different amount of activity on my account than what my employee sees on his?
This could be caused by different time zone settings for you and your team member. If this is the case, the missing time would have been shown on previous/next day based on your time zone. You can create the report in your team member's time zone and ...How do I promote a team member to manager?
Promoting a worker to manager is a way to delegate authority and responsibility. A manager can manage every aspect of a project - inviting team members, creating tasks, and running reports. You can promote a team member to a Manager role for all ...Is there a way for the team to communicate within HiveDesk rather than use a separate project tracking platform?
Currently, HiveDesk does not support chat functionality between team members. However, a team member can add comments in the HiveDesk desktop application. This comment can be seen by the account owner.