I have not received a PDF of my screenshot report to my email yet. Is there anything I should do?
For the larger PDF's it takes a while to generate
the PDF. The system normally sends out the email once the process is complete.
There could be a possibility of the email being delivered to your spam folder.
You can also find the PDF in the “Reports >> Screenshot Report PDF
How do I create a Project in HiveDesk?
Project is the starting poitn for all tracking activities in HiveDesk. So you need to first create a project and assign team members to the project before you can start tracking time and activity. In order to create a new Project, you must be an ...
Where can I see the old screenshots and notes?
Follow these steps to see the older screenshots: Click on Projects >> Open Projects. Select the project name for whcich you want to check the screenshots. This will take you to the project detail page. The 'Project WorkSessions' section lists all the ...
How do I change a team member's email address?
You cannot change the email address of a team member. But the team member can change it by following these steps: Log into HiveDesk web application at app.hivedesk.com Click Settings > General in the left hand navigation column Enter new Email ...
How do I change the frequency of screenshots?
When creating a new project: You can set the frequency of screenshot capture while creating a New Project under the section '2. Screenshot Control'. For existing projects: Click on the project name in the Projects > Open project menu. Then click ...
How do I check when there is mouse activity?
While a worker is logged into the HiveDesk Client, it will check every minutes to see if there is any mouse or keyboard activity. If there is no mouse or keyboard activity for 60 seconds, it will be marked as idle time. The active time of a team ...