I have not received a PDF of my screenshot report to my email yet. Is there anything I should do?

I have not received a PDF of my screenshot report to my email yet. Is there anything I should do?

For the larger PDF's it takes a while to generate the PDF. The system normally sends out the email once the process is complete. There could be a possibility of the email being delivered to your spam folder.

You can also find the PDF in the “Reports >> Screenshot Report PDF Library"

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