My employee forgot to log out. The system kept recording him as working. How can I see the true amount of time he worked?
You can edit the affected worksession via Worksession Edit feature. Follow these steps to edit the worksession:
- Click Team > Active in the left navigation menu
- Click on the three vertical dots on the card of the person whose worksession you want to edit.
- Click on Worksession edit
- On the Worksession edit page, select the Project, Start date and End date. Click Go to list all the worksessions for the selected time period.
- Click Worksession edit button to edit the log you want to change.
To prevent this issue in future, you can
enable the Auto Checkout feature located in Accounts -> Settings. There you
can set the amount of idle time allowed before the HiveDesk client checks
itself out of a project.
Can I see an Activity Level report for a WorkSession?
You can see the activity level for each work session of the member in the project detail page. Follow these steps to see this information: Click Timesheet > Summarized Timesheet in the left hand navigation menu. Select the Team member, Project and ...
How do I check when there is mouse activity?
While a worker is logged into the HiveDesk Client, it will check every minutes to see if there is any mouse or keyboard activity. If there is no mouse or keyboard activity for 60 seconds, it will be marked as idle time. The active time of a team ...
Why am I seeing a different amount of activity on my account than what my employee sees on his?
This could be caused by different time zone settings for you and your team member. If this is the case, the missing time would have been shown on previous/next day based on your time zone. You can create the report in your team member's time zone and ...
How do I change my time zone in Hive Desk to match my team’s time zone?
You can change your time zone by logging into the HiveDesk web application and navigating to Settings > General. You'll see the time zone setting at the bottom of the profile page. Select the desired time zone and save the setting. Please note that ...
Where can I see the old screenshots and notes?
Follow these steps to see the older screenshots: Click on Projects >> Open Projects. Select the project name for which you want to check the screenshots. This will take you to the project detail page. Select the WorkSessions tab. Select the team ...