My employee forgot to log out. The system kept recording him as working. How can I see the true amount of time he worked?
You can edit the affected worksession via Worksession Edit feature. Follow these steps to edit the worksession:
- Click Team > Active in the left navigation menu
- Click on the three vertical dots on the card of the person whose worksession you want to edit.
- Click on Worksession edit
- On the Worksession edit page, select the Project, Start date and End date. Click Go to list all the worksessions for the selected time period.
- Click Worksession edit button to edit the log you want to change.
To prevent this issue in future, you can
enable the Auto Checkout feature located in Accounts -> Settings. There you
can set the amount of idle time allowed before the HiveDesk client checks
itself out of a project.