Where can I see the old screenshots and notes?
Follow these steps to see the older screenshots:
- Click on Projects >> Open Projects.
- Select the project name for which you want to check the screenshots. This will take you to the project detail page. Select the WorkSessions tab.
- Select the team member from the Team members drop down list.
- Select the Date range for which you want to see the screenshots.
- Click Generate button.
Is it possible to delete screenshots taken from a team member’s machine?
The account owner cannot delete the screenshots of a team members. However, the members can delete their own screenshots, if you set this permission at the project level. Follow these steps to enable team members to delete screenshots taken on their ...
How do I change the frequency of screenshots?
When creating a new project: You can set the frequency of screenshot capture while creating a New Project under the section '2. Screenshot Control'. For existing projects: Click on the project name in the Projects > Open project menu. Then click ...
How do I create a Project in HiveDesk?
Project is the starting poitn for all tracking activities in HiveDesk. So you need to first create a project and assign team members to the project before you can start tracking time and activity. In order to create a new Project, you must be an ...
Can I see an Activity Level report for a WorkSession?
You can see the activity level for each work session of the member in the project detail page. Follow these steps to see this information: Click Timesheet > Summarized Timesheet in the left hand navigation menu. Select the Team member, Project and ...
I have not received a PDF of my screenshot report to my email yet. Is there anything I should do?
For the larger PDF's it takes a while to generate the PDF. The system normally sends out the email once the process is complete. There could be a possibility of the email being delivered to your spam folder. You can also find the PDF in the “Reports ...