Where do I enter a new credit card number?
Follow these steps to update your credit card information:
- Log into your account.
- Click Settings > Billing in the left navigation menu.
- Click Update card button.
- You'll be taken to our billing solution provider Chargebee's site for updating the credit card.
Please note that HiveDesk does not store your credit card information.
How do I upgrade to a paid account?
Follow these steps to upgrade to a paid plan or change your plan: Log into your account. Click Settings > Billing in the left navigation menu. Click Change My Plan button. Select your desired plan from the list of plans under Plan Options.. Click ...
How do I invite/add a new team member?
To invite or add a new team member: 1. Log into HiveDesk web portal and click Team in the left hand menu 2. Click Active under the Team menu option 3. Click the Add Member button in the top right hand corner of the screen 4. You will see the ...
How do I change a team member's email address?
You cannot change the email address of a team member. But the team member can change it by following these steps: Log into HiveDesk web application at app.hivedesk.com Click Settings > General in the left hand navigation column Enter new Email ...
How do I create a Project in HiveDesk?
Project is the starting poitn for all tracking activities in HiveDesk. So you need to first create a project and assign team members to the project before you can start tracking time and activity. In order to create a new Project, you must be an ...
How do I change the frequency of screenshots?
When creating a new project: You can set the frequency of screenshot capture while creating a New Project under the section '2. Screenshot Control'. For existing projects: Click on the project name in the Projects > Open project menu. Then click ...