FAQs

This section contains articles answering commonly asked questions about HiveDesk.

Does an account owner count as a worker?
No, the main account used to sign up for HiveDesk does not count as a worker.  For instance, a Mini plan can support 2 invited workers in addition to the ac...
Thu, 16 Oct, 2014 at 2:31 AM
Editing the Time for a Closed Worksession
You can edit a closed worksession by: Clicking on the project against which the time was tracked. Selecting the "Worksession Edit"...
Fri, 5 Aug, 2016 at 3:10 PM
I have forgotten my password. How do i reset it?
You can reset you password by following these steps: 1. Click the Forgot your password? link in the sign-in page. 2. Provide your Email id a...
Wed, 18 Dec, 2019 at 3:45 AM
How do I install HiveDesk Client?
A: For Windows, download the installation package from the "Download here" link. Double-click on the downloaded "HiveDesk for windows.exe&quo...
Wed, 18 Dec, 2019 at 3:32 AM
Do I need an account to use the HiveDesk Client?
A: Yes, your HiveDesk Client needs an account to login. You can obtain an account through two ways: a) Reg...
Wed, 18 Dec, 2019 at 3:32 AM
How to import projects from Basecamp?
A: Only an admin user has the access to import projects from Basecamp. To see more details, see Importing Projects from Basecamp .
Wed, 18 Dec, 2019 at 3:33 AM
What do you mean by "Dashboard' ?
A: "Dashboard" is a page where the list of assigned Active projects and Task Details would appear. See below screenshot.
Wed, 18 Dec, 2019 at 3:34 AM
Can i log my work hours and track them by using my smartpone?
A: You can use the web browser (desktop or mobile device) to log in and view tasks or manage projects and workers if you are the HiveDesk account owner. ...
Wed, 18 Dec, 2019 at 3:34 AM
How to Edit the Start/End Time of a Worksession?
If you are an account owner or have been delegated the ability to edit a Worksession and you want to edit the start or end time of a Worksession, simp...
Wed, 18 Dec, 2019 at 3:35 AM
How Do I Update My Credit Card Information?
You can change your credit card information by clicking on your name in the upper-left portion of the page, then selecting the "Ch...
Wed, 18 Dec, 2019 at 3:35 AM